4 of 4 Service Delivery Jobs in Norfolk

Service and Support Lead Norwich £50,000-£55,000 (DOE) We are recruiting a Service and Support Lead on behalf of a large and forward-thinking local authority. This is a key leadership role within the IT service, responsible for overseeing the technical support function and helpdesk … while contributing to wider digital transformation and service improvement initiatives. This role would suit an experienced IT support or service desk leader who combines strong people management skills with hands-on technical expertise and a passion for delivering excellent customer-focused services in a public-sector environment. ...

support the next phase of operational and digital maturity.Reporting directly to the Managing Director, the role will provide leadership across IT operations, infrastructure, service delivery, systems development, information security, automation, and data. The position combines strategic ownership with hands-on technical engagement, ensuring the organisation’s IT services … governed, and aligned with business priorities.The role carries a high degree of autonomy and acts as the central point of ownership for IT services, delivery, and supplier relationships. It offers the opportunity to lead a well-established internal IT capability and continue evolving it into a mature, scalable function ...

Systems function. With a national presence and a long-established reputation for excellence, the organisation is investing heavily in next-generation technology that enhances service delivery, drives efficiency, and improves client outcomes. The business is known for its collaborative culture, forward-thinking approach, and commitment to developing innovative … operational workflows. You will play a key role in shaping how AI is adopted across the organisation - from early discovery through to iterative delivery and optimisation. You will be at the centre of major digital transformation initiatives, working closely with product, technology, data, and operational teams to ensure solutions ...

candidate will be relatively local to the office. Duties : Strong client manager/client success experience Ability to ensure the best in terms of service delivery A proven track record of Account Management Excellent interpersonal skills Ability to build strong relationships with clients/Retention of business Proven ...