6 of 6 Service Delivery Jobs in Norfolk

Job summary Norfolk and Suffolk NHS Foundation Trust is embarking on a transformative journey to revolutionise the delivery of high-quality, effective care for our service users. We are seeking a dynamic and visionary EPR Programme Director to lead the procurement and implementation of a new Electronic Patient Record (EPR) system--an essential pillar of our improvement strategy.As … the senior responsible owner, you will drive this high-profile, multi-million-pound programme from inception to successful delivery, ensuring tangible benefits for both service users and staff. You'll work closely with executive leaders, digital and clinical teams, and system partners across Norfolk and Suffolk, building strong collaborative relationships and expertly managing the complexities and risks of … this innovative clinical transformation.You will chair programme delivery groups, present regularly to the Trust Board, and represent the Trust at regional and national digital forums. Your leadership will be pivotal in establishing robust change management, governance, and engagement strategies, ensuring the EPR programme delivers on its ambitious objectives.This is a unique opportunity to lead generational change in digital healthcare More ❯

balance. Act as a technical escalation point Maintain accurate, real-time documentation and ticket updates. Conduct regular quality reviews, provide feedback, and track team KPIs. Drive continuous improvement in service delivery processes and technical standards. Liaise with internal teams, vendors, and clients IT teams to ensure effective resolution. Support recruitment, onboarding, and development of new team members. Ensure … aid digital rollout, support, and training to provide face to face assistance. Create, and maintain support documentation of technical solutions. Day-to-day contributor of the 'Ways of working' service offering and effectively communicate with users to help with their enquiries. Creation and management of a training portfolio, including related digital awareness for staff onboarding. Delivery of training … Demonstrated experience leading or mentoring technical staff. Excellent communication and documentation skills. Highly organised, process-oriented, and driven by performance metrics. Proactive in identifying issues, improving processes, and maintaining service quality. More ❯

data visualisation efforts through Power BI to support decision-making and performance improvement. Your core goal will be to use data insight to identify and help deliver operational efficiencies, service delivery management and commercial awareness while maintaining and evolving reporting and data delivery for key operational teams. In addition, you'll take ownership of process improvements that … inc DAX), Power Automate, Power Query. Building and maintaining Power BI reports and certified datasets. Working with stakeholders to understand business needs and translate them into reporting solutions. Using service include SQL and Python to clean, transform, and analyse data. Supporting users across the business with training and reporting guidance. Contributing to our journey into AI and advanced analytics. … reporting and data usage. Continuously developing your skills through mentoring and hands-on experience.] Skills Required Include: A genuine interest in data and technology. Experience maximising the use and delivery via Azure Data Services (i.e. Fabric, Synapsis) Exposure to programming and data modelling Strong numerical and logical reasoning skills. Good communication and a collaborative mindset. More ❯

data visualisation efforts through Power BI to support decision-making and performance improvement. Your core goal will be to use data insight to identify and help deliver operational efficiencies, service delivery management and commercial awareness while maintaining and evolving reporting and data delivery for key operational teams. In addition, you'll take ownership of process improvements that … inc DAX), Power Automate, Power Query. Building and maintaining Power BI reports and certified datasets. Working with stakeholders to understand business needs and translate them into reporting solutions. Using service include SQL and Python to clean, transform, and analyse data. Supporting users across the business with training and reporting guidance. Contributing to our journey into AI and advanced analytics. … reporting and data usage. Continuously developing your skills through mentoring and hands-on experience. Skills Required Include: A genuine interest in data and technology. Experience maximising the use and delivery via Azure Data Services (i.e. Fabric, Synapsis) Exposure to programming and data modelling Strong numerical and logical reasoning skills. Good communication and a collaborative mindset. More ❯

end users and ensuring a smooth rollout process. The successful candidate will be comfortable working in a fast-paced and challenging environment , with the ability to provide excellent customer service and maintain professionalism under pressure. You will need to be experienced enough to hit the ground running , working independently and as part of a wider deployment team. Key Responsibilities … disruption to services Troubleshoot and resolve technical issues effectively and efficiently Maintain accurate records of assets and deployments Work collaboratively with IT teams to ensure consistency and quality of service delivery Essential Skills and Experience: Proven experience in device build and deployment within an IT environment Strong understanding of Windows operating systems and deployment tools Excellent customer service More ❯

multi-skilled Clinical Team consists of General Practitioners, Nurse Practitioners, Practice Nurses, and Health Care Assistants to carry out all the necessary duties to deliver a comprehensive General Practice service ensuring the highest standard of care to all our patients. We are part of the PCN for Mid Norfolk and through our network we have a range of ARRS … systems. Manage IT assets & register, including procuring new hardware, software, and other IT equipment from the ICB Digital team Maintain relationships with external IT support and system vendors, managing service requests and ensuring effective service delivery. Data and information governance Ensure strict compliance with data protection laws, such as GDPR, and all NHS information governance policies. Oversee the … business continuity and disaster recovery procedures. Clinical system management Manage the day-to-day operation of the practice's clinical system including administration, user support, and troubleshooting. Act as Service Desk Officer to assist with IT related issues to the practice IT database systems *SystmOne, AccuRx and Teamnet etc, such as password and smartcard related issues, loss of service. More ❯