4 of 4 Service Delivery Jobs in Norfolk

IT Service Delivery Manager - Swaffham We are working exclusively with one of the UK’s leading provider of Managed IT Services that predominantly support enterprise level Commercial, NFP (Not For Profit) and Public Sector owned organisations with multiple locations and employees across the UK. Role Overview: You will take day-to-day responsibility for three key operational teams … Service Desk, Provisioning Desk, and our newly formed Service Assurance each supported by a dedicated Service Coordinator. You’ll manage a high-volume ticket queue through ConnectWise, ensuring all teams and individuals consistently exceed the exceptional SLA standards our clients expect. As a team coach and leader, you’ll guide your team through complex issues, encouraging creative … You will mentor and support a diverse team, ensuring workloads are balanced, morale is high, and each team member feels empowered to grow, develop, and succeed. In partnership with Service Coordinators, you will oversee resource planning and scheduling, while stepping in to provide hands-on support during peak demand or unexpected absences. You’ll handle both praise and complaints More ❯

About Us: Anglian is a leading national multi-branded company specialising in home improvements. We are committed to delivering exceptional service and innovative solutions to our customers. We are seeking a dedicated and skilled Payroll and HR Service Delivery Manager to join our team and support the Group HR Director in delivering a professional HR Shared Service function. Role Purpose: The Payroll and HR Service Delivery Manager will play a crucial role in supporting the strategic roadmap for Payroll and HR Administration functions. This position focuses on providing professional HR shared services support, handling the administrative and transactional aspects of HR and Payroll, ensuring accuracy, compliance, and efficient service delivery. Key Responsibilities: Data … such as onboarding, offboarding, and employee changes. Benefits Administration: Manage the administration of employee benefits programs, ensuring compliance. Oversee pension schemes, group income protection, and other group policies. Customer Service: Respond to employee and manager inquiries related to HR policies and procedures using a triage model. Collaborate with HR Advisors, Recruitment Team, and L&D colleagues to ensure smooth More ❯

About Us: Anglian is a leading national multi-branded company specialising in home improvements. We are committed to delivering exceptional service and innovative solutions to our customers. We are seeking a dedicated and skilled Payroll and HR Service Delivery Manager to join our team and support the Group HR Director in delivering a professional HR Shared Service More ❯

estates and buildings. The Facilities Department ensures the seamless operation of NBIP and the Institutes it supports by managing essential support services, including: • Facilities Helpdesk & Business Systems system - Overseeing service requests, fault reporting, and work coordination. • Security & Access Management - Managing site security, access control, and emergency response. • Soft Services Management - Ensuring effective delivery of cleaning, waste management, catering … reception, and porterage. • Contract & Supplier Management - Managing outsourced service providers and ensuring compliance with SLAs. • Business Continuity & Incident Management - Developing and maintaining business continuity plans for NBIP (BCP). • Compliance, Insurance & Risk Management - Ensuring adherence to health, safety, and environmental policies. • Mechanical, Electrical & Building Fabric Maintenance - Supporting maintenance and infrastructure services. • Project Management & Minor Works - Overseeing small-scale facilities … projects. The FM Support Services Manager is responsible for the efficient and effective delivery of support services across NBIP and the Institutes. Reporting to the Head of Facilities, this role leads key functions including security, cleaning, waste management, catering, insurance, and supplier contract management to support the organisation's research and operational needs. This role manages three direct reports More ❯