16 of 16 Customer Experience Jobs in Nottingham

across data, modelling, reporting and analytical capabilities Manage existing data products to drive business performance across the value chain, including growth, underwriting, marketing and customer servicing. Collaborate with data producers and consumers (Data Scientists, Analysts & Engineers) to define Product capability needs and prioritise delivery of those that add most … hands of our users Be an advocate for data governance, ensuring that everything we build meets our high standards whilst providing a frictionless user experience Integrate business analytics in every aspect of design and development, and define metrics to measure the success of products Maintain a rigorously human-centred ...

product design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you’ll bring Proven experience working within a regulated industry with demonstrable in market results … influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Ability to appreciate the detail, get under the hood and make decisions that unleash product engineering Excellent communication skills, able to engage, influence ...

Company This is your chance to join a thriving, fast-growing team where your technical skills are truly valued. The business continues to experience strong growth and consistently delivering outstanding results, providing a dynamic environment with opportunities to learn, develop, and make a real impact. High-performing individuals … existing high-quality products and new product development. You will play a vital role in the development of software applications to enhance the customer experience. The role covers data-acquisition application development for both new and existing applications covering a multitude of engineering disciplines working closely with various departments ...

Service Desk Manager Nottingham Location: Nottingham, Stapleford Contract: Full-time, permanent Salary: £33,500 We are looking for an organised, customer-focused Service Desk Manager to lead the reception and front-of-house experience at a busy Nottingham dealership. This is an exciting opportunity to ensure every customer enjoys a seamless and professional experience while supporting the Service team. Key Responsibilities: Lead and oversee the front-of-house team to deliver exceptional customer service Manage customer check-in, reception processes, and appointment scheduling Work closely with the Service team to coordinate bookings, handovers ...

your accounts Build effective relationships with internal operations teams to enable seamless, high-quality service delivery Explain performance targets and drive achievement across customer experience, SLA adherence, risk, compliance and governance Oversee service quality by ensuring adherence to industry standards and best practice Support onboarding of new contracts … Review service metrics and adjust targets to meet evolving needs Produce regular performance reports, identifying trends and recommending targeted improvements Who you are: Proven experience in Incident, Request, Problem, Change and Knowledge Management ITIL Master or equivalent experience, with strong knowledge of ITIL principles and service delivery methodology ...

Manager to join a growing, UK based IT provider based in the Nottingham area. This role is ideal for someone who enjoys building strong customer relationships, identifying growth opportunities, and acting as a trusted partner to clients. As an Account Manager, you'll be responsible for managing and developing … needs and objectives. Identify opportunities to grow accounts through additional services, solutions, and renewals. Collaborate with internal teams to ensure successful delivery and ongoing customer satisfaction. Prepare and deliver account reviews, proposals, and commercial discussions. Forecast and track account performance, pipeline, and revenue against targets. Resolve issues effectively, ensuring ...

First Line Support Assistant Location: Nottingham Salary: Up to £28,000 dependent on experience Hours: 37.5 hours per week (flexible hours) A Nottingham-based organisation is currently seeking a First Line Support Analyst to join it's team. The successful candidate will provide first-line technical assistance, supporting users … phone, email, and live chat. This role requires a strong customer-focused approach, with responsibility for diagnosing and resolving incidents efficiently and professionally, aiming for first-time resolution wherever possible and in line with agreed service level targets. This opportunity would suit a junior IT professional looking to develop ...

delivery, but also lead from the front - actively driving new business growth, identifying revenue opportunities and ensuring an exceptional end-to-end customer experience. You ll play a key role in shaping a results-focused sales culture while supporting the continued growth and success of the business. Key responsibilities … levels of daily sales activity Drive lead generation and opportunity evaluation Support recruitment and maintain strong team capability Lead by example in delivering outstanding customer experience This is a hands-on leadership role where you ll balance performance management with personal sales contribution. Requirements: Internal Sales Team Leader ...

just want to manage support, you want to own the customer experience end-to-end. If turning complex problems into loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service ...

shape direction, and help grow a team of talented, hungry product managers around them. You’ll own two high-impact product domains: the UX experience across our e-commerce sites and our Customer Service operations workstream, including CS tools, migrations, and platform enhancements. If you’ve been waiting … understand design systems and conversion Experience with experimentation platforms such as VWO, Optimizely, or similar Familiarity with customer service platforms (Zendesk, Nice CX One, Decagon) or CRM/marketing automation tools (Bloomreach, Klaviyo) Experience working across complex, multi-market stakeholder landscapes Background in SaaS or subscription-based ...

solutions that genuinely help them run and grow their business. You don't need a background in payments. If you've worked in a customer-facing role , built rapport quickly, solved problems, and are driven to succeed, you can thrive as a Field Sales Representative here. Earning Potential Your … earn 50% upfront commission per sign-up Plus 25% recurring income from each business for up to 5 years Around 75% of a customer's total value is paid in year one Extra commission on hardware sales (card machines, POS systems, etc.) What are reps actually earning ...

order that your application can be reviewed. Join us as our next Service Desk Manager and lead the charge in delivering world-class customer support to our global clients. In this pivotal role, youll drive operational excellence across our Support Services team, ensuring rapid incident resolution, exceptional customer … skills, and a track record of driving meaningful change, wed love to hear from you. What youll be doing: Maintain consistently high levels of customer satisfaction across Support Services. Lead, manage, and motivate the Support Team to ensure customer needs are met and service levels are achieved. Communicate ...

London Senior Strategy Analyst What you’ll do You’ll join our Analytics department in one of our core teams; Marketing Strategy, Lending Strategy, Customer Management, Valuations, Financial Support or Fraud. In this role, you’ll help us on our mission to Change Banking for Good by: Using your … price comparison website, or the best support for customers behind on payments. Optimising lending decisions to drive sustainable lending growth and improve customer experiences. Delivering strategic recommendations and bringing them to market - working with product, data and tech teams to deliver them. Ensuring good outcomes for customers by tracking ...

leadership role is critical in ensuring the successful installation, servicing and support of our hardware solutions, while driving operational excellence and delivering an outstanding customer experience. As the Head of Field Services& Installations, you will oversee the performance, development and strategic direction of multiple technical teams. Youll be responsible … doing: Provide strategic leadership across Field Engineering, Technical Support and Service Operations, ensuring all activities meet high standards of safety, quality and customer satisfaction Oversee the installation and maintenance of hardware equipment, ensuring all work follows engineering best practice, industry standards and internal protocols Develop, refine and roll ...

connected experiences come together. The Company They are a specialist digital analytics and optimisation consultancy focused on solving complex data challenges and enabling better customer experiences. They partner with well known brands to deliver high value analytics, experimentation and data activation programmes. Their culture is collaborative, clear thinking … reporting and insights workstreams. * Identify data layer, schema or consent issues early and propose solutions. * Build dashboards and segments across Adobe Analytics, GA4 and Customer Journey Analytics. * Guide senior stakeholders, shape delivery roadmaps and keep programmes moving. Your Skills and Experience * Strong commercial experience with Adobe Analytics ...

00Saturday and Sunday:07:00 - 15:3010:30 - 19:00Key Responsibilities Excellent customer service skills, focusing on the customer rather than the technical and being able to control a call. Excellent telephone manner and written capabilities with comprehension. Ideally proven track record in a contact center environment … essential. Ability to handle conflict Ability to be flexible and adaptable to change, even it is a total surprise. Focus on the customer experience. Team player with the ability to focus on the team progression and not just your own. Reliable with good timekeeping. Confidence to speak ...