13 of 13 Customer Experience Jobs in Nottingham

flagship store is seeking an exceptional Retail Store Manager to spearhead growth, innovation, and excellence. The role: As Store Manager, you will have full accountability for the stores performance, customer experience, and future direction. This is a pivotal role for someone who is ready to combine leadership, commercial savvy, and a passion for premium technology. Key Responsibilities: Leadership … Performance: Lead, mentor, and energise a small team (2 employees) to achieve and exceed performance targets. Operational Oversight: Manage day-to-day store operations, stock, merchandising, and the overall customer experience to the highest standards. E-commerce Integration: Drive and expand online sales through strategic e-commerce and omnichannel execution. Business Development: Forge B2B relationships with architects, developers … designers, and installers to expand our footprint beyond end-users. Sales Growth: Strategically grow key categoriesparticularly home cinema and smart home solutionsthrough insight-driven decision making. Customer Experience: Ensure every visitor to the store receives expert advice, exceptional service, and leaves with complete confidence in their purchase. Innovation: Apply market insights and customer feedback to drive continuous More ❯

Reporting to the Systems Configuration Manager the analyst will ensure the configuration settings are aligned to the Field/Central Operations planning and deployment strategy, paying particular attention to Customer Experience and Engineer Optimisation. Working closely with the Field/Central Operations Leadership team the Systems Configuration Analyst is responsible for all aspects linked to the output of … Service Bench/Click performance providing insight and recommendations for the system to add value to the Customer experience and increased efficiency. Including: Configuration and maintenance of HomeServe's field planning system (Service Bench/Click) based on business requirements. Plan and execute assigned configuration tasks within deadlines. Provide system configuration support based on changing business needs Review … and recommend changes to existing configuration settings & processes which will improve Customer, People and Business enhancements Assist in system analysis, design, development, and testing activities. Develop and maintain configuration policies and procedures. Analyse and resolve configuration issues in a timely manner. Develop and maintain configuration requirements document and obtain approval from business owners. Provide support in developing, implementing and More ❯

closely with clinical, technical, and operational teams to implement new digital solutions that will enhance our services and efficiency. The ideal candidate will have a strong project management background, experience in the healthcare or technology sector, and a passion for making a tangible difference. To be considered for the the role you will require the following: Essential Criteria; EDUCATION … QUALIFICATION AND TRAINING Educated to Degree level or equivalent in a relevant subject EXPERIENCE Proven experience (minimum 3-5 years) as a Project Manager, successfully delivering technology-focused projects Recognised project management qualification (e.g., PRINCE2, APM, Certified Associate in Project Management (CAPM), Agile/Scrum Master) Demonstrable experience of delivering projects, preferably within the healthcare, technology, or … a related regulated industry Experience in managing project budgets, resource planning, and third-party supplier relationships KNOWLEDGE AND SKILLS Knowledge of digital health technologies (e.g., EHR, telehealth, patient portals) Experience working in an SME or a fast-paced, high-growth environment Exceptional planning and organisational skills with a keen eye for detail Excellent inter-personal and communication skills More ❯

Hours: Monday Friday 30 hours + per week Salary: £12.21 p/h Business Unit: NT Voice & Data Location: Nottingham We are looking for a proactive and customer-focused Customer Service Agent to join our team in the Telecommunications sector. As the first point of contact for our clients, you will play a critical role in delivering exceptional … service and support. This role requires excellent communication skills, a problem-solving mindset, and the ability to provide tailored solutions to ensure a positive customer experience. Key Responsibilities Customer Interaction: Respond to customer queries via phone, email and chat in a prompt, friendly, and professional manner. Issue Resolution: Provide first-line technical support for broadband, mobile, and … phone line issues, escalating complex cases when necessary. Order and Asset Management: Process customer orders accurately and update asset records as needed. Record Maintenance: Maintain and update customer records using CRM systems to ensure data accuracy and continuity. Follow-Up and Satisfaction: Proactively follow up on unresolved or escalated issues to ensure customer satisfaction and resolution. Internal More ❯

excellence in every aspect of product design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you'll bring Proven experience working within a regulated industry with demonstrable in market results A track record of thought leadership … products or platform capabilities Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Ability to appreciate the detail, get under the hood and make decisions that unleash product engineering Excellent communication skills, able to engage, influence and inspire Passionate about More ❯

development lifecycle and client focused delivery you will work with multiple stakeholders to facilitate the delivery of projects. Knowledge of stakeholder management and the SDLC is key and previous experience working in the energy sector is mandatory. Roles and Responsibilities - Work internally and externally with multiple stakeholders. Facilitate multiple stakeholders to ensure the required software solution is delivered as … per the requirement and the product roadmap. Setting expectations and managing stakeholders. Define the customer experience and enhance the customer journey. Provide support, coaching and direction to the team as required. Key Skills Required - Broad experience of the retail energy market. Proven ability to work across the business with multiple stakeholders. Client facing delivery experience. An More ❯

a skilled Salesforce Developer ready to design and deliver scalable, impactful Salesforce solutions. This is a great opportunity to join a flexible, innovative team where your work directly supports customer experience and business growth. The role is mostly remote but you must be able to get to Nottingham for occasional in-person meetings. What You'll Be Doing … performance issues in the Salesforce platform, ensuring long-term system health Champion Salesforce best practices across development, security, and scalability Contribute to process improvements, platform optimisation, and end-user experience Document technical work and contribute to team knowledge sharing What You'll Bring: Proven experience in Salesforce development, including Apex, triggers, LWC, Visualforce, and Flow Strong understanding of … Salesforce platform architecture, integration techniques, and governor limits Experience with Sales Cloud and Service Cloud (Experience Cloud or Marketing Cloud is a bonus) Salesforce Platform Developer I certification (Developer II or additional certifications are a plus) Familiarity with CI/CD tools and source control (e.g., GitHub) Understanding of object-oriented programming and web technologies like HTML, CSS More ❯

a user-focused digital platform. Evolving Specsavers' Online Appointment Booking The ability to search online for a local store and book an appointment is at the core of Specsavers' customer journey. BJSS redesigned these systems, improving stability and enhancing the customer experience. Outstanding technology and software delivery is in our DNA We are a global technology and software … and delivery systems every day. Building robust, flexible digital systems that enable growth and ethical trading. Solving complex technology challenges needs a robust approach. We bring 30 years of experience, combining the three essential elements of successful delivery: technical expertise, determination to do what's right, and creative problem-solving. We merge strategy, design, delivery and managed service excellence … Business-critical software systems designed, built and managed at enterprise scale to the highest possible standard. Adopt AI at scale to generate new revenue streams, increase margins, and improve customer experience and satisfaction. Harness the transformative power of your data and insights to support decision making at every level of the organisation. Support to migrate, build and scale More ❯

Senior Digital Designer for our E-Commerce business for some of our most iconic brands. Within a team of Digital experts, you will be focused on delivering an excellent customer experience across our digital channels in a unique role blending UX and UI. As Senior Digital Designer, you will lead our teams on all things design and UX … evolved across all team deliverables. Partner with broader team on testing opportunities to fuel Design learning and optimisations for continued bettering of assets What you'll need to have: Experience with Design and creative execution that will be demonstrated daily, with a constant evolution mindset alongside desire to share knowledge to upskill others Extensive experience with a variety … of design software and wireframe tools, such as Adobe Suite, Azure or similar Experience with management and utilisation of productivity technologies to manage briefing and prioritisation amongst team such as Adobe Workfront Ability to translate business requirements and briefs into accurate, practical web and design solutions, with proven experience of working cross-functionality across Marketing, IT and Development More ❯

With strong digital foundations, an ambitious roadmap, and leadership fully behind an AI-first approach, this is your chance to shape and deliver real, tangible impact — across everything from customer personalisation to internal automation. You’ll work directly with the Chief Digital Officer and collaborate across engineering, operations, marketing, and more. This isn’t a “watch and wait” role … help define what AI can look like in a high-growth business. What You’ll Be Doing Lead the rollout of AI across key parts of the business — from customer experience to supply chain Build intelligent workflows using tools like n8n, Claude with MCP servers, and LangChain Identify high-impact automation and personalisation opportunities Prototype, test, and implement … quickly Champion innovation and keep the team ahead of the curve on emerging AI tech What You’ll Bring A self-starting, problem-solving mindset — you thrive on ownership Experience delivering AI/automation projects that move the needle Curiosity and creativity in applying new tools to real business challenges Confidence working across technical and commercial teams What You More ❯

data-driven decision heritage and human-centered approach enable us to design innovative financial experiences. We are building a next-generation data platform using modern technology to deliver transformative customer experiences. We seek a Head of Data Product Management to define and own our UK Data Products strategy, inspire and transform our UK business, and lead a team of … prioritize valuable capabilities. Work with teams across engineering, delivery, architecture, cyber, data risk, and US enterprise to deliver capabilities to users. Advocate for data governance, ensuring standards and user experience are balanced. Incorporate business analytics into product design and define success metrics. Present and build consensus with senior stakeholders, keeping them informed. Use data to drive continual growth and … process improvements. What we're looking for Experience in translating business opportunities into Data, Machine Learning, and AI products in digital or tech sectors. User-focused mindset with strong commercial skills for ROI optimization. Proven thought leadership and delivery of complex products or platforms. Excellent communication skills to engage, influence, and inspire. Experience leading and mentoring product managers. More ❯

support this, we are recruiting for talented data engineers. As a major UK energy provider, our client is committed to 100% renewable energy and sustainability, focusing on delivering exceptional customer experiences. It is initially a 3-month contract with potential to be extended. The role is Hybrid, with one day a week being based in their Nottingham office, this … requirements. * Actively coach and mentor others in the team and foster a culture of innovation and peer review within the team to ensure best practice. Knowledge and Skills: * Extensive experience of Python preferred, including advanced concepts like decorators, protocols, functools, context managers, and comprehensions. * Strong understanding of SQL, database design, and data architecture. * Experience with Databricks and/… as data warehousing. * Able to write repeatable, production-quality code for data pipelines, utilizing templating and parameterization where needed. * Can make data pipeline design recommendations based on business requirements. * Experience with data migration is a plus. * Open to new ways of working and new technologies. * Self-motivated with the ability to set goals and take initiative. * Driven to troubleshoot More ❯

role where you'll architect and implement cutting-edge AI solutions that will fundamentally change how we operate - from personalising meal plans to optimising our supply chain and enhancing customer experiences. You'll be joining at an exciting inflection point where we're ready to leverage AI and build on the strong foundations we've created to scale our … business, building systems that can handle personalisation at scale, and creating innovative solutions that differentiate Years in the competitive pet food market while maintaining our commitment to quality and customer trust. ??????? Reporting & Leadership Reports directly to Co-Founder/Chief Digital Officer. Collaborates with all Department Leads – Software Engineering, Supply Chain, Finance, Marketing, Operations Key Responsibilities Lead the integration … of AI across all aspects of Years, from customer-facing applications to internal operations Design and implement AI-powered solutions using tools like n8n, Claude with MCP Servers, and LangChain Develop intelligent automation workflows that enhance efficiency and enable new capabilities Collaborate with cross-functional teams to identify and prioritise AI opportunities Stay current with AI developments and bring More ❯