First Line Analyst
- Hiring Organisation
- Experis
- Location
- Nottingham, Nottinghamshire, Bulwell, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £14.50 - £16.35/hour Inside IR35
user experience, ensuring every call and email is handled with care and efficiency. Key Responsibilities: Manage incoming calls and emails via Genesys, logging incidents into our ITSM system. Aim for first-contact resolution by capturing accurate data and following established processes. Maintain the team's knowledge base by updating existing ...