1 to 5 of 5 SLA Jobs in Nottingham

Ensures the team create and leverage knowledge and collaboration to derive increased efficiency and effectiveness. Responsible for ensuring Incidents and Requests are handled within SLA, and any escalations are handled and assigned to the appropriate team. Responsible for ensuring that Interactions are handled and updated with clear details. Responsible for more »

and execute service delivery plans and strategies. Ensure the effective execution of services, aligning with client requirements and my clients objectives. Service Level Agreement (SLA) Management Establish, negotiate, and oversee SLAs to meet or exceed customer expectations. Monitor SLA performance and take corrective actions to address any deviations. Team Leadership more »

and execute service delivery plans and strategies. Ensure the effective execution of services, aligning with client requirements and my clients objectives. Service Level Agreement (SLA) Management Establish, negotiate, and oversee SLAs to meet or exceed customer expectations. Monitor SLA performance and take corrective actions to address any deviations. Team Leadership more »

Ensuring customers equipment is fully refurbished and configured to high standards prior to restocking. Ensuring all outbound orders are completed in line with agreed SLA's. Deployment of selected customer images via SCCM or USB after machines are repaired/refurbished. Updating calls regularly with clear and concise detail on more »

As part of a team, the post holder is responsible for providing a front line technical support service to customers from all areas of the force and across the rank structure. The role will ensure that customers understand their IT more »