Senior Service Delivery and Service Desk Manager required to work on an initial 3-month contract implementing short to medium term delivery strategy, process optimisation and capability management for a Service Desk team, as our client kick off a large business model transformation. The successful … candidate will be responsible for managing a team of Service Desk Analysts, increasing productivity during a change period, understanding performance metrics and identifying areas to increase efficiency in processes to positively impact employee relations. Our client are looking for someone with solid experience of ITIL including incident, problem, change … of senior management to ensure alignment to business objectives and discuss and challenges and opportunities to drive continuous improvement. Required Skills: Experience managing a Service Desk team Experience increasing productivity through understanding KPI and metrics Expertise in ITIL processes Strategy development This is a hybrid position, 2 to more »
Service Delivery Manager - £50K - £80K - Nottingham As a Service Delivery Manager , you will be responsible for overseeing the entire client lifecycle experience. Your main focus will be to meet and exceed operational metrics while building strong relationships with both internal teams and external clients. … You will also drive initiatives aimed at improving service delivery efficiency and enhancing the client experience. Key Responsibilities Serve as the main point of contact for senior client stakeholders. Manage all operational issues related to service and project delivery. Develop and execute service improvement strategies to resolve … annual performance reviews with clients to identify areas for improvement. Collaborate with cross-functional teams to enhance both operational processes and client efficiency. Ensure service and contract performance aligns with client expectations and contractual obligations. Adhere to the company's Information Security Management System (ISMS) and related policies to more »
Commissioning and Servicing Manager Up to £55,000 + company car Nottinghamshire (UK wide travel) Responsibilities: Installation and commissioning of bulk materials handling systems potentially consisting of mechanical, electrical and software components Ability to set up a safe working environment with Health & Safety controls and act as principal … to sales staff in terms of providing time, resources and material estimates and installation and commissioning plans for proposals Support to the Engineering Manager and/or Project Manager for reporting and accurate estimation of timescales and requirements Required skills: Apprenticeship/HND or degree preferred more »