Amazon Connect contact flows and routing logic aligned to complex customer journeys Develop and enhance AI-powered IVR, agent assist capabilities, and real-time analytics using AWS services Integrate AWS Connect with core enterprise systems, CRM platforms, and external services using APIs and event-driven architectures Implement secure, compliant workflows … recording controls, and data protection mechanisms Ensure all solutions meet regulatory standards including PCI-DSS, GDPR, and financial services compliance requirements Build reporting and analytics solutions using Contact Lens and Connect Analytics for operational and regulatory insight Support outbound communication campaigns in line with regulatory obligations Develop infrastructure-as-code ...