Quality Assurance Process Manager (Associate)
- Hiring Organisation
- Capital One UK
- Location
- Mansfield, Nottinghamshire, UK
business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorshipWhat you'll doMonitoring: Monitoring, evaluating and reporting on performance … process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification ofGreat customer outcomes, process adherence/executionNon process adherence/executionTraining and knowledge gapsProcess gapsError ...