Service Desk Manager
Nottingham, Nottinghamshire, East Midlands, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
OpenTech Partners
client requirements and my clients objectives. Service Level Agreement (SLA) Management Establish, negotiate, and oversee SLAs to meet or exceed customer expectations. Monitor SLA performance and take corrective actions to address any deviations. Team Leadership and Coordination Lead a team of service delivery professionals, offering guidance and support. Coordinate … activities across various departments to ensure seamless service delivery. Performance Monitoring and Reporting Set up and maintain key performance indicators (KPIs) to measure service delivery performance. Prepare and present regular reports on service delivery metrics and achievements to stakeholders. Continuous Improvement Identify areas for improvement in service more »
Employment Type: Permanent, Work From Home
Salary: £50,000
Posted: