Nottingham, Nottinghamshire, East Midlands, United Kingdom Hybrid / WFH Options
THE CHANNEL RECRUITER LTD
contact for IT support, helping users resolve technical issues and providing guidance on using computer systems. You'll take ownership of incidents, deliver excellent customer service, and support service management processes - all while working remotely during out-of-hours shifts. JOB SPECIFICATION: L1 Service Desk Analyst Maintain a high degree of customer service for all support queries and adhere … to all service management principles Take ownership of user problems, pro-active when dealing with user issues Support users in the use of computer equipment by providing necessary training and advice Answer/respond to “calls” according to process and policy (including time limits), resolving directly wherever possible in a professional manner Adhere to other service management policies … and processes relevant to the role, including change and releasemanagement, availability management and security management Act as a ‘service representative' for appointed service(s), in particular take responsibility for maximising Technical Analyst's ability to resolve incidents and requests for appointed services Assist with specified maintenance and operational procedures REQUIREMENTS: L1 Service Desk Analyst We More ❯
experience in embedded software development, from concept to deployment. Strong understanding of software architecture, design patterns, and system modelling. Experience with real-time operating systems, multi-threaded programming, memory management, and on-target debugging. Proficiency in verification techniques such as test-driven development (TDD), unit testing, code reviews, and defect characterization. Hands-on experience with CI/CD systems … e.g., Bamboo, Jenkins), automated test frameworks (e.g., Fitnesse, Cucumber), and hardware debuggers (e.g., Lauterbach) is beneficial. Familiarity with configuration management, including version control, automated build systems, releasemanagement, and technical documentation. Strong analytical skills in requirements analysis, user story development, backlog management, and estimation. Excellent communication, leadership, and interpersonal skills, with the ability to collaborate across … mission-critical assignments. With a proven track record of success globally, we are the recruitment partner of choice to many blue chip, medium and small organisations, providing Executive Search, Management Selection and Psychometric Assessment Services to its clients. More ❯
experience in embedded software development, from concept to deployment. Strong understanding of software architecture, design patterns, and system modelling. Experience with real-time operating systems, multi-threaded programming, memory management, and on-target debugging. Proficiency in verification techniques such as test-driven development (TDD), unit testing, code reviews, and defect characterization. Hands-on experience with CI/CD systems … e.g., Bamboo, Jenkins), automated test frameworks (e.g., Fitnesse, Cucumber), and hardware debuggers (e.g., Lauterbach) is beneficial. Familiarity with configuration management, including version control, automated build systems, releasemanagement, and technical documentation. Strong analytical skills in requirements analysis, user story development, backlog management, and estimation. Excellent communication, leadership, and interpersonal skills, with the ability to collaborate across … mission-critical assignments. With a proven track record of success globally, we are the recruitment partner of choice to many blue chip, medium and small organisations, providing Executive Search, Management Selection and Psychometric Assessment Services to its clients. More ❯