Technical Support Engineer - Data Centres
Nottingham, Nottinghamshire, East Midlands, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Hays
My client provides software analytics for the global data centre industry. Its software application is a leading web-based SaaS platform for the monitoring, management, and analytics of environmental, mechanical, and electrical data. The software helps customers realise significant energy savings ,critical capacity release and risk reduction benefits … proprietary cloud-based software. Perform remote commissioning of software and hardware. Investigate and resolve client issues reported via Jira tickets, email, or account managers. Risk Management and Compliance: Identify risks within the department. Develop process improvements within the ISO 27001 framework to mitigate risks. Ensure commissioning activities comply … with project timelines and quality management standards (QMS). Support and Communication: Communicate directly with customers to resolve problems. Assist with fault finding and analysis on live systems in a remote support capacity. Perform data analysis and develop analysis/test tools to support general activities. Documentation: Contribute to more »
Employment Type: Permanent, Work From Home
Salary: £28,000
Posted: