2 of 2 Remote Service Delivery Manager Jobs in Nottinghamshire

Social network you want to login/join with: Our Managed Service team operates services on behalf of clients, adopting and managing their existing IT landscape and supporting the adoption of modern platforms and ways of working. We're dedicated to empowering brilliant people to do amazing things. Our client-centric approach calls for innovative people, with a passion … for continual improvement to join our expanding Service Management Capability and Managed service team to support our continued growth. We are current looking for a Service Delivery Manager to join us. Our Service Delivery Managers will: Lead one or more managed service engagements for BJSS clients. Build strong client relationships which fosters … a partnering approach to Service Delivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management, both from our BJSS offices and at Client sites, as required. Ensure client reported issues are logged and maintained in the service More ❯

Location: Nottingham Reporting to: Service Desk Manager Job Purpose: As a Service Delivery Manager, you will oversee the entire client lifecycle experience, striving to meet and exceed operational metrics while fostering strong internal and external partnerships. Your role will involve identifying and implementing service delivery improvement initiatives that enhance efficiency and elevate the … client experience. Duties and Responsibilities: Primary Client Interface: Serve as the main point of contact for senior client stakeholders, managing all operational issues related to service and project delivery. Service Improvement Plans: Develop and execute comprehensive service improvement plans to address client issues and consistently exceed expectations. Client Requirements and Escalations: Accurately translate client requirements, issues, and … performance and identify areas for improvement. Cross-Functional Collaboration: Work closely with cross-functional teams to pinpoint and implement enhancements for both operational and client efficiency. Performance Management: Oversee service and agreement performance, ensuring alignment with client expectations and contractual obligations. Information Security Compliance: Adhere to the company’s Information Security Management System (ISMS) and all related policies to More ❯