2 of 2 Remote Support Engineer Jobs in Nottinghamshire

Field Support Engineer £25k - £28k Are you an experienced Field Support Engineer looking for a role that blends onsite and remote support? Do you enjoy providing hands-on technical assistance while also troubleshooting issues remotely? Are you confident handling Level 1 & 2 support across a variety of technologies? If so, this Field Support Engineer (BAU) role could be the perfect fit for you! About the Role We are looking for a Field Support Engineer to provide technical support across three customer sites: Dewsbury, West Yorkshire, Derby, Derbyshire, Northampton, Northamptonshire You will be required to attend these locations three days a week, with the remaining two days spent working … remotely as part of the service desk team. This role involves a mix of onsite support, Level 1 & 2 troubleshooting, and remote assistance, ensuring seamless IT operations for end users. What You Will Be Doing: Onsite Support: Attend customer sites to resolve technical issues and provide user support. Accurately log and update tickets in the customers system. Escalate More ❯

motivated individuals who want to make a positive change and a lasting impact on the tech world. Position Summary: We are seeking a detail-oriented and customer-focused L2 Support Engineer with a strong grasp of REST APIs an intermediate understanding of Linux operating systems/core functionality and ideally foundational skills in OpenStack and Kubernetes. The ideal … candidate will be adept at troubleshooting, managing incoming support queries, and delivering exceptional customer service and communication whilst being documentation-minded and solution-focused. Key Responsibilities: Customer Support/Experience: Provide timely and effective technical support through various channels (email, phone, chat), ensuring excellent communication with both internal and external stakeholders with a focus on quality of … experience. OpenStack & Kubernetes: Support and troubleshoot basic issues related to OpenStack and Kubernetes deployments, working collaboratively with engineering teams as needed. REST APIs: Assist customers in understanding, integrating, and troubleshooting REST API calls and interactions as well as utilising API commands to facilitate support operations. Issue Diagnosis: Analyse log files, script outputs, and command-line feedback to identify More ❯