1 of 1 Incident Management Jobs in Nuneaton

ability to troubleshoot remotely using a variety of toolsets At least 3 years of experience in an IT support organisation Strong understanding of ITIL incident management, including upholding SLAs and communication with customers Experience with researching complex issues Self-motivated achiever who gains satisfaction from providing excellent customer … deliver on time and to customer quality expectations. In-depth project delivery experience including compliance to strict MoD Guidelines and Standards. Demonstrable configuration management experience SC clearance required Desirable: LAN, WAN, 4G and Wifi Ethernet, Secure+ Ethernet, ADSL, FTTC, SOGEA, etc Understanding of core networks and circuit mapping, VLANs ...