Lead Service Designer - Digital CX
Orpington, Kent, United Kingdom
Hybrid/Remote Options
Hybrid/Remote Options
Sky
across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods , improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: