2 of 2 Remote/Hybrid Customer Service Jobs in Oxford

compliance with company procedures. The role involves some outbound calls to assist customers with queries, providing inbound telephone support when required, and maintaining accurate customer records and progress updates within the CRM system. Strong attention to detail, excellent communication skills, and a commitment to delivering outstanding customer service … highly organised, comfortable managing multiple tasks, and proficient in maintaining accurate records within CRM systems and other internal databases. Previous experience in a customer service, administration, compliance, or office-based environment would be advantageous, but full training will be provided. A positive attitude, willingness to learn, and strong ...

continuous improvement initiatives Troubleshoot and resolve complex platform issues Essential Skills & Experience 5+ years' experience developing solutions on the ServiceNow platform Strong hands-on Service Portal development experience Excellent knowledge of: HTML CSS JavaScript AngularJS Bootstrap JSON REST/SOAP APIs HTTP protocols Experience developing ServiceNow integrations Strong understanding … troubleshooting skills Strong communication and stakeholder management skills Ability to work independently and collaboratively within distributed teams Desirable Skills & Experience Experience with ServiceNow Customer Service Management (CSM) Experience working with Jira and Confluence Experience within Scrum, Agile, or SAFe delivery frameworks Knowledge of SaaS and cloud-based technologies ...