4 of 4 Remote Customer Service Jobs in Oxford

Senior Customer Operations Analyst (Viator) Oxford, United Kingdom Senior Customer Operations Analyst I Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. With 300,000+ travel experiences to explore - everything from simple tours to extreme adventures - making memories that last a lifetime … has never been easier. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary. About the Role As a Senior Customer Operations Analyst, you'll apply rigorous analytics to uncover insights, drive measurable improvements, and shape customer service strategy. You'll partner with stakeholders to deliver clear recommendations, support … data-driven change, and ensure every operational decision is grounded in robust analysis, directly enhancing customer outcomes. Key Responsibilities Drive measurable impact: Use advanced analytics to uncover customer pain points, diagnose root causes, and deliver actionable recommendations that directly improve customer service outcomes. End-to-end reporting: Own the design, build, automation, and maintenance of performance More ❯

Senior Customer Services Analyst I Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore-everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)-making memories that will last a … With industry- leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you'll remember. The Customer Insights team uses both quantitative and qualitative data to understand customer pain points along the traveller journey as well as operational efficiencies within our Customer Service department. The Customer Services Analytics Team is seeking a Senior Analyst who has the analytical and leadership skills as well as business experience to support numerous end users from an analytics and measurement perspective, driving out insight to influence valuable change, and is looking to join a fast-growing all-star team dedicated to providing the highest quality More ❯

total IT solution provider. We serve Small Medium Enterprise clients mainly located within Oxfordshire and the Thames Valley. We pride ourselves on delivering a high level of expertise and customer service across our entire range of products and services that include network security, email and multi-site IT systems. The Technical team handle a wide range of support … enquiries. Key Responsibilities: * Provide 3rd Line support to customers via telephone, email and remote control for the range of products and services that our client provide * Monitor and troubleshoot customer environments using our support and monitoring systems * Research, recommend, plan and implement infrastructure system projects * Administer and maintain key client infrastructure, including Active Directory, Entra, LAN, WAN, Internet access … security and hosted Exchange. * Take responsibility of issues, escalations and requests maintaining customer communication * Diagnose and resolve customer problems * Liaise with third party organisations * Management of customer technical documentation, providing reports to the client and the company The Person: Ideally you will have a background in 3rd line technical consultancy working for a Managed Service Provider. More ❯

Analyst role will have: experience of handling data and data analysis skills excellent attention to detail, with ability to work in a process driven/high-accuracy environment excellent customer service, communication and support skills preferably have experience of/knowledge of CRM systems ability to work under pressure and on multiple projects/tasks On offer Salary More ❯