Customer Service Job Trends in Oxford

Customer Service
Oxfordshire > Oxford

The table below provides summary statistics and salary benchmarking for jobs advertised in Oxford requiring Customer Service skills. It covers permanent job vacancies from the 6 months leading up to 14 January 2026, with comparisons to the same periods in the previous two years.

6 months to
14 Jan 2026
Same period 2025 Same period 2024
Rank 20 14 32
Rank change year-on-year -6 +18 -7
Permanent jobs citing Customer Service 10 30 6
As % of all permanent jobs in Oxford 4.15% 11.76% 1.94%
As % of the Processes & Methodologies category 5.29% 12.45% 2.21%
Number of salaries quoted 9 8 6
10th Percentile - - £30,625
25th Percentile £24,500 £31,250 £33,500
Median annual salary (50th Percentile) £25,000 £40,000 £51,250
Median % change year-on-year -37.50% -21.95% +46.43%
75th Percentile £31,500 £49,375 £62,500
90th Percentile £36,913 £55,000 -
Oxfordshire median annual salary £34,500 £40,000 £37,500
% change year-on-year -13.75% +6.67% +25.00%

All Process & Methodology Skills
Oxford

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Oxford.

Permanent vacancies with a requirement for process or methodology skills 189 241 271
As % of all permanent jobs advertised in Oxford 78.42% 94.51% 87.70%
Number of salaries quoted 133 113 224
10th Percentile £34,200 £41,250 £38,000
25th Percentile £39,375 £51,250 £41,672
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% +10.00%
75th Percentile £70,000 £75,000 £68,750
90th Percentile £89,750 £95,000 £85,000
Oxfordshire median annual salary £50,000 £56,509 £52,500
% change year-on-year -11.52% +7.64% +5.00%

Customer Service
Job Vacancy Trend in Oxford

Historical trend showing the proportion of permanent IT job postings citing Customer Service relative to all permanent IT jobs advertised in Oxford.

Customer Service job vacancy trend in Oxford

Customer Service
Salary Trend in Oxford

Salary distribution trend for jobs in Oxford citing Customer Service.

Salary distribution trend for jobs in Oxford citing Customer Service

Customer Service
Salary Histogram in Oxford

Salary distribution for jobs citing Customer Service in Oxford over the 6 months to 14 January 2026.

Salary histogram for Customer Service in Oxford

Customer Service
Co-Occurring Skills & Capabilities in Oxford by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Applications
1 5 (50.00%) Microsoft Excel
2 1 (10.00%) Microsoft Office
Cloud Services
1 1 (10.00%) Entra ID
1 1 (10.00%) Microsoft 365
1 1 (10.00%) SaaS
Communications & Networking
1 1 (10.00%) DHCP
1 1 (10.00%) DNS
General
1 3 (30.00%) Finance
2 2 (20.00%) Retail
3 1 (10.00%) Inclusion and Diversity
3 1 (10.00%) Public Sector
3 1 (10.00%) Social Skills
Job Titles
1 5 (50.00%) Administrator
2 1 (10.00%) 2nd Line Support
2 1 (10.00%) 2nd Line Support Technician
2 1 (10.00%) Analyst
2 1 (10.00%) Data Administrator
2 1 (10.00%) IT Support
2 1 (10.00%) IT Support Technician
2 1 (10.00%) IT Technician
2 1 (10.00%) Support Technician
2 1 (10.00%) Systems Analyst
Miscellaneous
1 5 (50.00%) Self-Motivation
Operating Systems
1 1 (10.00%) Windows
1 1 (10.00%) Windows 10
1 1 (10.00%) Windows Server 2019
Processes & Methodologies
1 5 (50.00%) Business Development
1 5 (50.00%) Mathematics
2 2 (20.00%) Coaching
2 2 (20.00%) Customer Experience
3 1 (10.00%) Change Management
3 1 (10.00%) Continuous Improvement
3 1 (10.00%) Data Analysis
3 1 (10.00%) Data Management
3 1 (10.00%) ITIL
3 1 (10.00%) ITSM
3 1 (10.00%) Process Improvement
3 1 (10.00%) Validation
Qualifications
1 1 (10.00%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 1 (10.00%) Cyber Essentials
1 1 (10.00%) Cyber Essentials PLUS
1 1 (10.00%) ISO/IEC 27001
System Software
1 1 (10.00%) Active Directory
Vendors
1 2 (20.00%) BT