1st Line Support Analyst
- Hiring Organisation
- ALTERED RESOURCING LTD
- Location
- Oxford, Oxfordshire, United Kingdom
- Employment Type
- Full-Time
- Salary
- £27,000 - £27,500 per annum
incidents and service requests via phone, email, ITSM portal and in person. Diagnosing and resolving 1st Line issues across hardware, software, user accounts, Microsoft 365 and standard business applications. Taking ownership of tickets through to resolution, keeping users updated throughout the process. Logging, categorising and prioritising incidents and requests … Directory , including user and group management. Hands-on experience using an ITSM platform Good troubleshooting skills across hardware, software and basic networking. Experience supporting Microsoft 365 environments. Excellent attention to detail and the ability to follow established processes. Good general IT skills, including Excel, and the ability ...