Senior Customer Services Analyst (Viator)
Oxford, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Viator
cross-functional teams to ensure KPIs and metrics are clearly defined, standardized, and effectively visualized. Automation & Efficiency Lead initiatives to automate recurring reports using SQL, Tableau, and other tools. Continuously evaluate and improve existing reporting processes for accuracy, speed, and scalability. Stakeholder Management Be the go-to reporting expert … are consistent and documented. Contribute to data quality improvement efforts across reporting pipelines. Mentorship & Best Practices Coach junior team members in reporting best practices, SQL optimization, and data visualization techniques. Champion standardized reporting processes and governance frameworks across the analytics team. Experience What you’ll bring to the team … in an analytical field (math, economics, engineering, statistics, etc.), preferred Masters Degree is a plus Tools You will have knowledge of key industry tools, SQL, Tableau and Excel. Specifically for this role that would include: Advanced SQL: You are comfortable with intermediate SQL: CASE, UNION, subqueries, windows More ❯
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