1 of 1 Salesforce Service Cloud Jobs in Oxford

level, making substantial contributions to the evolution of scientific knowledge. We dedicate ourselves to broadening the realms of human potential, and we are actively seeking an enthusiastic and devoted Service Operations Analyst to join our pioneering team. We believe in the power of relentless curiosity and the pursuit of excellence, and we invite you to join us in shaping … the future of scientific exploration and healthcare breakthroughs. This role is responsible for driving customer satisfaction and service contract retention by combining data-driven insights with operational execution. A core part of this role is ownership of the customer ticketing system, ensuring timely resolution and accurate metadata logging for actionable insights for product and quality teams. The role also … ONI: Gather and report customer feedback to Senior Manager, Operations relating to experience, new feature requests, and general product/instrument improvements. Analyze fleet data to identify patterns in service contract churn, customer behavior, and system usage. Develop strategies to recover expiring or declined service contracts in collaboration with the commercial team. Make data-driven recommendations on initiatives More ❯