2nd Line Engineer
- Hiring Organisation
- Set2Recruit
- Location
- Oxford, Oxfordshire, South East, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £35,000
Line Engineer to join an established desktop support team, acting as escalation point for 1st line colleagues and taking ownership of client incidents across a varied technology stack. You will manage tickets through to resolution, ensure SLAs are met, and contribute to client onboarding, documentation … Teams, and Entra ID Supporting Windows and macOS endpoints including installation and configuration Maintaining and troubleshooting networking infrastructure including firewalls, switches, and wireless Managing client on and offboarding processes end to end Maintaining accurate client documentation and knowledge records Communicating proactively with clients on open tickets and managing ...