2 of 2 Remote/Hybrid Conversational AI Jobs in Oxfordshire

About Us Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence … securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com. Role Summary As a member of the Sophos Agentic AI team, the Software Engineer II designs, builds and supports reliable AI-powered cybersecurity capabilities. The role applies sound software engineering practices to moderately ...

service performance and identify opportunities to improve customer experience, operational efficiency and cost to serve.You will evaluate where process redesign, platform capabilities, automation and AI can add value, while ensuring recommendations are driven by evidence rather than technology preference. A key part of the engagement will be delivering … data to establish a credible baseline. Review customer journeys, case management processes, routing, escalation paths and reporting. Identify opportunities for process improvement, automation and AI adoption. Assess solutions across process change, platform capability, integration, RPA and AI. Design and prioritise transformation initiatives based on value, effort and feasibility. Build ...