1 of 1 Remote Incident Management Jobs in Oxfordshire

Level 3 support for enterprise systems, including Active Directory, SCCM, SolarWinds, and VDI environments.* Troubleshoot and resolve platform-related issues, escalating to engineering teams when necessary.* Assist in patch management, system updates, and maintenance to ensure compliance and security.* Develop and update support documentation, including troubleshooting guides, FAQs, and knowledge base articles.* Collaborate with engineering teams to support unified … access devices (UADs), endpoint management, and virtualized environments.* Provide hands-on support for automation scripts, workflows, and infrastructure monitoring tools.* Contribute to root cause analysis efforts for recurring platform incidents.* Support capacity planning and performance optimization by analysing system usage and trends.* Offer feedback on tools and processes, identifying improvements to enhance operational efficiency.* Participate in on-call rotations … of networking concepts (e.g., DNS, DHCP, VLANs, and firewalls) and storage systems.* Familiarity with virtualization platforms such as VMware, Citrix, or Hyper-V.* Experience with IT monitoring tools and incident management processes.* Exposure to cloud-based platforms (AWS, Azure, or GCP) is a plus.* Certifications like MCSE, ITIL, or similar are highly desirable. Key Attributes: * Strong problem-solving More ❯