2 of 2 Remote Incident Management Jobs in Oxfordshire

Level 3 support for enterprise systems, including Active Directory, SCCM, SolarWinds, and VDI environments.* Troubleshoot and resolve platform-related issues, escalating to engineering teams when necessary.* Assist in patch management, system updates, and maintenance to ensure compliance and security.* Develop and update support documentation, including troubleshooting guides, FAQs, and knowledge base articles.* Collaborate with engineering teams to support unified … access devices (UADs), endpoint management, and virtualized environments.* Provide hands-on support for automation scripts, workflows, and infrastructure monitoring tools.* Contribute to root cause analysis efforts for recurring platform incidents.* Support capacity planning and performance optimization by analysing system usage and trends.* Offer feedback on tools and processes, identifying improvements to enhance operational efficiency.* Participate in on-call rotations … of networking concepts (e.g., DNS, DHCP, VLANs, and firewalls) and storage systems.* Familiarity with virtualization platforms such as VMware, Citrix, or Hyper-V.* Experience with IT monitoring tools and incident management processes.* Exposure to cloud-based platforms (AWS, Azure, or GCP) is a plus.* Certifications like MCSE, ITIL, or similar are highly desirable. Key Attributes: * Strong problem-solving More ❯

Bókun is a business management software created specifically for suppliers of tours, attractions, and experiences around the world. Its vision is to power the travel experience industry, driving more bookings for operators, connecting new channels alongside enabling 3rd parties to build and connect to our platform while optimizing supplier operations with new tools and services to support business growth. … Bókun acts as a booking engine, an inventory channel manager, a price management tool, and more. Founded in 2012, Bókun's customer base is global, ranging from local suppliers to Fortune 500 companies. About Tripadvisor Tripadvisor, the world's largest travel site , is on a mission to enable travelers to unleash the full potential of every trip. With over … tickets. Ensure excellent troubleshooting documentation. Act as an internal escalation route for all Tier 1 support issues. Collaborating with technical teams to help with support escalations. Follow best practice incident management processes to meet your monthly goals (Response time, Quality scores, Customer Satisfaction metrics). The ideal person for this role will be: 1-3 years of proven More ❯