1 of 1 Order Management Jobs in Oxfordshire

Customer Operations Specialist Location: Oxford Job Summary The Customer Operations Specialist is the hands-on subject-matter expert for the order-to-ship process. You own complex, high-value or escalated orders in Microsoft Dynamics 365, ensure every transaction meets export-control and trade-compliance rules, and act as the first point of escalation for our offshore processing team. … for the Team Leader when required. Key Responsibilities Process standard and complex customer orders, amendments and returns in D365 within SLA, ensuring data accuracy and audit readiness. Vet every order for D&B screening, embargo checks and Export Control approval; prepare shipment packs for global logistics partners and resolve holds. Create or adjust complex manual orders, bundles and split … shipments, ensuring correct pricing, tax and Incoterms. Serve as the primary escalation contact for offshore order-entry teams and regional service desks; provide real-time troubleshooting and guidance. Liaise daily with Logistics, Warehouse and Finance to coordinate pick-pack-ship activities, credit holds and accurate invoicing. Train and mentor new Operations Coordinators; deliver refresher sessions on D365 functionality, compliance More ❯