Customer Solutions Partner Team Manager
Wantage, Oxfordshire, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Airbox Systems Limited
within our existing customer base. Key Responsibilities Team Leadership & Development Lead, mentor, and develop a high-performing team of Customer Solutions Partners Establish clear performance metrics and conduct regular reviews to ensure team success Create professional development plans for team members to support career growth Drive a culture of … strategic account plans for key customers to maximise lifetime value Analyse customer data to identify trends and opportunities for revenue growth Report on key performance indicators to senior leadership, including churn risk, expansion opportunities, and customer satisfaction metrics Process Optimisation Refine customer success processes, playbooks, and methodologies to increase … loops to ensure customer needs influence roadmap decisions What You'll Bring Required: Extensivedirect customer success experience in a B2B SaaS environment Strong people management experience, with proven ability to build and lead high-level performing teams Experience managing enterprise-level customer relationships Demonstrated track record of exceeding retention More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: