Third Line Support Engineer (Senior Infrastructure & Support Specialist)
- Hiring Organisation
- THAMES 360
- Location
- Banbury, Oxfordshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £45,000 - £60,000 per annum
Progress OpenEdge SQL), and contributing to infrastructure projects and continuous improvement. You will act as the escalation point for the IT Service Desk, drive root-cause analysis, implement proactive fixes, and support business-critical systems with minimal downtime. Key Responsibilities Advanced Technical Support & Incident Resolution … rapid diagnosis and permanent fixes. Provide deep technical troubleshooting across servers, networks, cloud platforms, virtualisation (VMware), container orchestration (Kubernetes), and Progress OpenEdge databases. Perform root-cause analysis on recurring or high-impact issues and implement preventive measures. Maintain high availability of critical systems through proactive monitoring, patching ...