2 of 2 Remote Service Manager Jobs in Oxfordshire

people's lives and have committed to delivering £60m worth of support over the next three years. The Role: Lead and manage the provision of best-in-class customer service and experience to Nominet's customers, members, and stakeholders. This includes domain registrants, registrars, and range of customers for critical services that Nominet provides. You will play a key … in improving our customer experience, driving operational excellence, managing performance, and supporting strategic growth within the Customer function. What you'll be doing: Lead an experienced team of Customer Service Advisors in providing excellent customer support Develop and implement new processes and technology-led solutions to improve the customer experience and team efficiency Act as the operational escalation point … for all customer issues Collaborate on a suitable technology roadmap to improve operational efficiency and enhance customer services Ensure service levels are met and ideally exceeded, with a focus on continuous improvement Manage and support a cross-functional team, ensuring appropriate skills, performance, and development Oversee relationships and performance with third-party suppliers Effectively manage workforce and operational demands More ❯

of longer-term strategy to drive short-term outcomes. Strong understanding of technology delivery methodologies and operational outcomes. Innovative thinker with creative problem-solving skills, capable of resolving complex service issues. Comfortable with strategic customer engagement and expert at determining actual needs. Any previous experience working at a publishing, Assessment based company is advantageous. Benefits: Competitive salary and benefits More ❯