Technical Support Analyst
- Hiring Organisation
- Reed
- Location
- Pershore, Worcestershire, United Kingdom
- Employment Type
- Full-Time
- Salary
- £28,000 - £32,000 per annum, Inc benefits
Description Job Title: Technical Support Analyst (First & Second Line Support) Department: Technical Support Reports To: Technical Support Manager Job Purpose To provide first- and second-line technical support to customers across the company's software, hardware, video, and asset tracking solutions. The role is responsible … delivering excellent customer service, diagnosing and resolving technical issues, maintaining customer accounts and assets, and escalating complex issues where specialist intervention is required. Key Responsibilities Customer Support Act as the first point of contact for customer enquiries via telephone and email. Respond to software, hardware, and product-related queries ...