1 of 1 Escalation Management Jobs in Perthshire

+ a range of benefits to support your finances, wellbeing and family.Working Pattern: Permanent | Full Time | Flexible First options availableThe roleService Management within Transmission Digital is a fast-paced environment. This role supports reliable IT and Operational Technology (OT) services across SSEN Transmission through reporting, governance, stakeholder engagement … escalation management, while helping improve service processes alongside project and programme activity.You willManage customer incidents and requests through resolution, using trend and root-cause analysis to prevent recurrence.Analyse and report on IT/OT services for the Service Delivery function.Produce tailored service reports and communications for customer review ...