1 of 1 2nd Line Engineer Jobs in Peterborough

As a 2nd Line Network Engineer, your primary responsibility is to provide technical support and assistance to customers experiencing technical issues. You will often be the go-to person for resolving advanced technical challenges that require a high level of knowledge and expertise. In addition to providing direct support, you will also follow processes and … perform administrative functions. This includes working closely with the 3rd Line resolver teams to investigate … incidents affecting the supported platforms, whether detected by our monitoring toolset or reported through the Service Desk ticket logging process. A solid theoretical knowledge base is crucial for a 2nd Line Engineer, as it enables you to troubleshoot and resolve issues effectively, ensuring the smooth operation of our systems and maintaining a high level of More ❯