and share knowledge Prioritising and managing multiple support tickets effectively under pressure Using ITSM tools (e.g. Freshservice) to track and resolve incidents Technical Skills Windows 10/11 ActiveDirectory/Microsoft Entra Microsoft 365/Azure/Intune/Teams/SharePoint Dynamics 365/Business Central Freshservice ITSM You may also support the team More ❯
Peterborough, Cambridgeshire, East Anglia, United Kingdom
Reed Technology
and share knowledge Prioritising and managing multiple support tickets effectively under pressure Using ITSM tools (e.g. Freshservice) to track and resolve incidents Technical Skills Windows 10/11 ActiveDirectory/Microsoft Entra Microsoft 365/Azure/Intune/Teams/SharePoint Dynamics 365/Business Central Freshservice ITSM You may also support the team More ❯
scale Microsoft 365 and Cloud transformation for our public sector client in London. Due to the urgency and nature of the role, candidates with current DV clearance or active SC clearance and willing to obtain DV clearance are preferred. In this role, you'll provide technical design across the M365 ecosystem, with particular attention to areas such as … Azure, ActiveDirectory, Intune, and Mobile Device Management. You'll play a key part in shaping how services are designed and delivered, ensuring they align with broader government strategies. You'll also support wider architecture assurance efforts, advise on best practices, and mentor delivery teams, all while working closely with peers across departments to drive cooperation More ❯
Peterborough, Cambridgeshire, England, United Kingdom Hybrid / WFH Options
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and professionally Escalating complex incidents to 2nd line teams when needed Supporting remote workers using tools such as VPN, MFA, and mobile devices Learning and supporting systems including ActiveDirectory, Office 365, PDF tools, ServiceNow, and more Ensuring all tickets are closed on time and users are kept updated throughout Technologies you may work with include … ActiveDirectory, Mimecast, ServiceNow, Office 365, VPNs, PC hardware, MFDs, iOS/Android devices , and remote access solutions. What You’ll Bring Excellent customer service skills and a genuine desire to help people A confident phone manner and clear communication style Great attention to detail when logging issues and following up A proactive and flexible attitude More ❯
Line Support Analyst you will be responsible for providing 1st line support to users within a Windows Environment. The ideal candidate will have experience with Windows, MS Office, ActiveDirectory, Citrix, ServiceNow and come from a busy Helpdesk environment. Service Desk Analyst/1st Line Support Analyst In accordance with the Employment Agencies and Employment Businesses More ❯
Peterborough, Cambridgeshire, East Anglia, United Kingdom
DGH Recruitment
Line Support Analyst you will be responsible for providing 1st line support to users within a Windows Environment. The ideal candidate will have experience with Windows, MS Office, ActiveDirectory, Citrix, ServiceNow and come from a busy Helpdesk environment. Service Desk Analyst/1st Line Support Analyst In accordance with the Employment Agencies and Employment Businesses More ❯
level support for complex Apple device and Jamf Pro-related issues, troubleshooting hardware, software, and connectivity problems. Diagnose and resolve advanced issues related to device management, deployment, authentication (ActiveDirectory integration), and network services. Collaborate with cross-functional IT teams and external vendors to resolve advanced technical challenges and implement security fixes. Documentation & Training: Create, maintain More ❯