1 of 1 Citrix Jobs in Peterborough

calls from end users in a courteous and professional manner Maintaining and supporting PCs, laptops and telephony system. Supporting and troubleshooting core software products including Microsoft 365, Active Directory, Citrix and case management systems. Undertaking Starters, Leavers, and User account updates and administration in accordance with agreed processes. Providing advice and guidance to end users on IT-related matters. … Requirements: Customer Service skills Microsoft 365, Active Directory and Citrix desktop administration Working knowledge of service desk ticketing tools such as ServiceNow or ManageEngine Ability to troubleshoot common hardware and software issues and find solutions Ability to meet deadlines and adjust to changing priorities Ability to quickly gain new skills and knowledge when faced with new challenges Ability to More ❯