2 of 2 Remote Google Jobs in Peterborough

project rollouts Working to SLAs and escalating more complex issues where necessary Delivering excellent customer service with clear communication and follow-up Supporting a hybrid environment including Windows and Google Workspace technologies What We're Looking For: Prior experience in a 1st line support or IT service desk role Confident with troubleshooting within Windows and Google environments Excellent communication skills More ❯

issues through the service desk platform Building, imaging, and deploying desktops as part of project rollouts Ensuring timely and professional responses to incidents and requests Supporting both Windows and Google Workspace environments Following established procedures and escalating issues when needed What We're Looking For: Previous experience in a 1st line support or IT service desk environment Strong knowledge of … Windows OS and Google Workspace Confident communicator with excellent customer service skills Comfortable working late evening and night shifts, including weekends on a rotation Experience with hardware builds or desktop support is desirable This is an excellent opportunity for a motivated Service Desk Analyst who is looking to work with a supportive team in a role that offers both challenge More ❯