Senior IT Engineer
Peterborough, Cambridgeshire, East Anglia, United Kingdom
Nextech Group Limited
supporting IT projects across their client base. Key Responsibilities: Act as a senior escalation point for technical issues across the service desk. Provide advanced troubleshooting and support across Microsoft, networking, and cloud environments. Mentor and support junior engineers, helping them develop their technical and customer service skills. Ensure timely resolution of incidents and service requests, meeting agreed SLAs. … thorough documentation of technical solutions, project plans, and post-implementation reviews. Champion best practices for IT security, compliance, and service delivery. Technical Skillset (Required): Microsoft Windows Server Microsoft Office 365 Microsoft Exchange Microsoft SharePoint Microsoft Azure Microsoft Intune Networking Technologies (switching, routing, VLANs, Wi-Fi) Active … projects. Strong organisational and planning skills, with ability to manage multiple priorities. Familiarity with remote monitoring and management (RMM) tools. Excellent communication and customer service skills. Relevant certifications (Microsoft, CompTIA, ITIL, Prince2/Agile) are highly desirable. What We Offer: Salary of £40,000 per annum Company events Company pension Employee discount On-site parking Private dental insurance More ❯
Employment Type: Permanent
Salary: £40,000
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