1 to 11 of 11 Service Delivery Jobs in Peterborough

your domain, fostering alignment and best practices. Develop short to medium-term strategies, designing roadmaps for evolving our products and services. Provide guidance on service delivery, collaborating with fellow engineers and reducing complexity. Advocate for engineering excellence, contributing to company-wide standards and processes. Drive adoption of standards more »

Service Desk Team Leader - IT Service Management Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to service … calls answers and tickets resolved. ITSM/IT would be a huge advantage! JOB SUMMARY Provide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual requirements are followed whilst maintaining high … levels of customer service. Endeavour to provide all customers with the best level of customer service and support. Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets. QUALIFICATIONS, SKILLS AND EXPERIENCE • Awareness of ITIL methodologies and best practice • Good working knowledge more »

Data Analyst – Service Desk Operations ManageEngine, SQL, Tableau, Service Desk, Service Delivery A large managed IT service provider is looking for are a skilled Data Analyst to join their end client, to support their Service Desk operations. The ideal candidate will analyse ticket data … response times and issue resolution. Key Skills and Experience: Proven experience as a Data Analyst or in a similar role, preferably within an IT Service Desk environment. Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau). Strong analytical skills with the ability to interpret complex data … convey findings and recommendations to stakeholders. Detail-oriented with strong organizational skills to manage and prioritize multiple tasks. Familiarity with ManageEngine or similar IT service management software is a plus. 3 months initially Circa £300 per day inside IR35 Peterborough - on site more »

Network for the CDW UK & International business entity. This is a key role within our organization, reporting to the UK and International Head of Service Delivery & Infrastructure. The Infrastructure & Network Manager will continue to build and mature our Infrastructure and Network team and ensure the integrity, security and … auditing and change management. Support escalation of incidents as they occur out of hours. Maximize performance by monitoring infrastructure; troubleshooting interruption/loss of service events; scheduling upgrades; collaborating with third party support resources and fellow IT engineers on infrastructure and network optimization. Support all data services across the more »

Lynch Wood, Peterborough, PE2 6FY Summary of the role: Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every customer feels relieved or satisfied after their call . With multiple positions available due to our … aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services). What we're looking for: Strong customer service experience is required . Experience of investigating the root cause of issues and using sound judgement to provide effective and empathetic resolutions Teamwork - We … believe that a great team needs great people who are passionate about helping people and providing great service as one team. Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way. Someone who more »

get the days back in the week. Required skills: - fluent in Hungarian and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English … certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to … the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with more »

your domain, fostering alignment and best practices. Develop short to medium-term strategies, designing roadmaps for evolving our products and services. Provide guidance on service delivery, collaborating with fellow engineers and reducing complexity. Advocate for engineering excellence, contributing to company-wide standards and processes. Drive adoption of standards more »

with the incumbent Consultant Psychiatrists. Training Opportunities Opportunities to take part in mental health research projects. Attendance at weekly education meetings. Opportunities to undertake service audit, working within a Clinical Governance audit plan. Support is available through the Clinical Governance Committee Convenor and the Clinical Governance facilitator. Specialty doctor … groups of GP practices. Community care continue to provide two specialist services operating across all localities: * CAMEO, which is an early intervention in psychosis service for people experiencing their first episode psychosis * Personality Disorders Community Service for people with personality disorder. Teaching & Research Cambridge offers unrivalled opportunities for … a contribution to funding this activity b) Study leave will be granted in accordance with paragraphs 250-254 of the Terms and Conditions of Service of Hospital Medical and Dental Staff and to local conditions agreed by the Study Leave Committee. c) There is an active programme of weekly more »

summary This role provides post holders the opportunity to work across our hospital at home services including our virtual ward, urgent care wrap around service as well as assessing undifferentiated patients. The role will provide post holders with opportunities to develop their experience of urgent and primary care as … taking, assessment, examination, differential diagnosis and treatment within an agreed scope of practice. Work as practitioner to Accept undifferentiated patients of referred to the service via a number of pathways including ambulance stack,ambulance crews, hospital teams and other community services whose condition can be managed in the community … milestones, this will include requesting of diagnostics including blood tests. Where advice is required or patient is outside of scope of practice link with service GP/ACP/Provide support, advice and supervision of more junior registered and unregistered staff within the service. About us Our vision:To more »

Service Delivery Analyst Fantastic opportunity to join a well established team within a vibrant, growing business. This is a hybrid position that can be based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through … the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service … Management and Problem Management processes to maintain system stability and availability to business needs. Champion continuous improvement through learning and root cause analysis Undertake service delivery activities with service partners to ensure service levels are maintained. Contribute towards developing a collaborative, high performing team. Creation of more »

Job summary When patients are ill and need the right medical attention, HUC provides the NHS 111 and Out of Hours GP service to 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex and the Southwest. We are particularly interested to hear from candidates who can work evenings and … weekends. Main duties of the job To deliver an effective, safe and competent call handling service for callers to NHS111 which includes patients, their representatives and Healthcare professionals. To represent the organisation in a professional and courteous manner in accordance with agreed protocols. Be responsible for the prioritisation of … about other available services. Liaising with other agencies and healthcare providers to ensure patients are appropriately directed. Identify issues which may negatively impact upon service delivery and reporting these on to the Manager on duty in a timely fashion. To work co-operatively within the organisation, sharing and more »