Salesforce Service Cloud Lead
- Hiring Organisation
- Appcast
- Location
- Plymouth, Devon, UK
technology and operating model transformation.Own and develop the overall Service capability within the UK Salesforce Business Group, helping define our go-to-market strategy, offerings, thought leadership and growth agenda.Act as a trusted advisor to senior client stakeholders, including CIOs, Chief Customer Officers … Chief Digital Officers, Heads of Customer Operations and Contact Centre leaders.Lead large-scale Service Cloud and Agentforce transformation programmes, from vision and strategy through to solution design and delivery.Shape and drive customer service modernisation initiatives focused on omnichannel engagement, contact centre transformation, workforce productivity, customer self ...