2 of 2 Remote/Hybrid Microsoft 365 Jobs in Plymouth

support queries via phone, email, and ticketing system Log, triage, and resolve 1st line incidents and service requests Provide support across Windows, Microsoft 365, hardware, and basic networking Escalate issues to 2nd/3rd line teams when required, with clear documentation Follow IT processes and contribute … Previous experience in a 1st Line/Service Desk/IT Support role (or strong IT internship/placement) Basic knowledge of Windows OS, Microsoft 365, Active Directory Familiarity with ticketing systems (ServiceNow, Jira, Freshservice, etc.) Strong communication skills and a positive, customer-focused approach Willingness ...

About Us CWSI is a leading European cyber security specialist, delivering licensing, professional services, and managed services. We partner with industry leaders such as Microsoft, SentinelOne, and Ivanti to provide cutting-edge security and compliance solutions that empower organizations to stay secure and resilient. Role Overview We are looking … market or lower enterprise segments in the UK. Demonstrated success in complex solution selling within the Microsoft ecosystem in the UK (M365, Azure, Security & Compliance). Demonstrated success in selling professional and managed services. Strong understanding of managed services models and value propositions. Excellent negotiation, presentation, and stakeholder management ...