1 of 1 Remote Process Improvement Jobs in Plymouth

team in delivering excellent service to our users. You'll be responsible for overseeing day-to-day support operations, ensuring adherence to SLAs, coaching team members, and driving continuous improvement in customer satisfaction and service delivery. You'll work closely with technical teams, product owners, and senior stakeholders to escalate issues, resolve systemic problems, and help roll out service … reporting on service desk KPIs, customer satisfaction, SLA compliance, and overall support effectiveness Championing a customer-centric culture by promoting professionalism, empathy, and accountability within the support team Identifying process improvements, contribute to automation and monitoring strategies, and support the roll-out of service enhancements Coordinating training and onboarding of new support team members, ensuring documentation and knowledge-sharing … standard 25 days holiday and bank holidays. Harris also offers all UK employees an annual Lifestyle Reward amounting £325 per annum/pro rata. Supporting your application Our recruitment process will comprise of interviews and, at times, a written exercise, an assessment day and/or a presentation. As an equal opportunities' employer, we want to make sure we More ❯