4 of 4 ITIL Jobs in Poole

DevOps, Jira or similar tooling, Octopus Deploy, Git/Bitbucket, Azure Cloud Services, SQL Server, Degree in Computer Science, Engineering, IT or related discipline ITIL Foundation Certification Agile/Scrum Certification Project Management qualification (PRINCE2/ ...

quality. Identify opportunities for continual service improvement. What We’re Looking For Experience in a technical customer service or IT support environment. Understanding of ITIL processes and working to customer SLAs. Strong communication skills, with the ability to explain technical information to non-technical stakeholders. Good knowledge of Microsoft Office ...

skills and training Essential Educated to Masters' level or equivalent experience Desirable Clinical professional qualification or equivalent experience OR PRINCE 2 Foundation Level or ITIL qualifications or equivalent experience Evidence of ongoing professional development and training. JOB SPECIFIC EXPERIENCE Essential Extensive knowledge of clinical, administrative, and operational workflows and processes ...

across Problem Management, reporting and customer onboarding Close collaboration with technical teams and Product Managers The chance to develop your skills within an established ITIL environment What you’ll do You’ll look at how customers’ software services are performing, where problems are developing and what needs attention. Some days … questions, joining the dots and following through. What you’ll bring You’ll have experience in a technical, customer-facing environment, ideally within an ITIL-based team, and understand the importance of incidents, problems, SLAs and service quality. We’re looking for someone who can: Investigate problems and make sense ...