2 of 2 Problem Management Jobs in Poole

spotted the recurring issue. Now you want the chance to do something about it. You know how frustrating it is when the same software problem keeps coming back. For the customer. For the support team. And for you. This role gives you the opportunity to follow those issues through … working, with 4 days per week in the Poole office Ownership of issues, with the opportunity to influence longer-term improvements Broader experience across Problem Management, reporting and customer onboarding Close collaboration with technical teams and Product Managers The chance to develop your skills within an established ITIL ...

service standards, manage customer issues and work closely with internal technical and project teams to continually improve service delivery. Key Responsibilities Manage and drive problem records through to resolution. Monitor service performance, system capacity and trends. Produce and present customer-facing service reports. Support customer onboarding and new project … attention to detail. A proactive, analytical approach with the ability to manage competing priorities. Desirable: Experience with application support, Jira, Zendesk, change/problem management, BI tools or software development environments. What's on Offer? Salary up to £35,000. Company-funded healthcare plan. Life assurance and company ...