2 of 2 Remote Support Engineer Jobs in Poole

Support Engineer, Poole, £35,000 As a Support Engineer within this leading SaaS provider, you will play a vital role in investigating and resolving issues whilst managing application systems. Working closely with the wider support team, this role is an exciting opportunity to join a growing organisation trusted by customers throughout the UK with a … tens of millions in transaction values annually. With over 90 members of the team, they still operate with an entrepreneurial spirit with a fun and relaxed team culture. The Support Engineer will benefit from 25 days holiday (+ bank holidays), hybrid working, a company funded health plan, free parking, regular team building events, career development and auto-enrolment … in the pension scheme. Support Engineer Responsibilities Investigating and troubleshooting reported issues. Resolving technical issues and managing service desk tickets. Handling inbound telephone calls and emails. Escalating issues and risks. Out of hours support on a rotating basis. Support Engineer Skills & Experience Required Service desk experience in an ITIL-based environment. Application support experience More ❯

1st line Support Engineer/Customer Support Location: Poole or Buckinghamshire Super Hybrid ( 1 day a week in the office) Salary is 25k - 28k Skills: 1st line support, Troubleshooting, Networking, Telephony, Windows Server, Diagnostics, Scripting, Monitoring, Configuration, Communication, Customer Service, Composure, Teamwork Were Hiring: Customer Support Engineer (1st line support) Hybrid (1 Day … customer service mindset, a friendly, positive personality, and a solid grasp of Windows Server and networking basicswe want to hear from you! The Role: Were looking for a Customer Support Engineer/1st line support Engineer to join a high-performing Customer Service team and be the first line of contact for customers. Youll triage and … Diagnose technical issues and guide customers through solutions. Deliver consistently excellent service while juggling multiple priorities. Maintain calm, clear communicationeven under pressure. Collaborate with technical teams and resolver groups. Support Windows Server environments and troubleshoot basic network/telephony issues. Skills A standout personality positive, patient, and professional. Exceptional communication and customer service skills. A calm, composed approach in More ❯