4 of 4 Remote SLA Jobs in Portsmouth

environments, handling tickets, and ensuring systems are maintained and running optimally. Key Responsibilities: Take ownership of customer support tickets, following internal processes and ensuring SLA adherence Troubleshoot issues independently or collaboratively, escalating where necessary Monitor infrastructure performance and proactively address any issues Support installation, configuration, and upgrades of operating systems More ❯

environments, handling tickets, and ensuring systems are maintained and running optimally. Key Responsibilities: Take ownership of customer support tickets, following internal processes and ensuring SLA adherence Troubleshoot issues independently or collaboratively, escalating where necessary Monitor infrastructure performance and proactively address any issues Support installation, configuration, and upgrades of operating systems More ❯

solving, offering a chance to shape network strategies in a growing organisation. Key Responsibilities: Network Support & Troubleshooting: Monitor, triage, and resolve network faults, ensuring SLA compliance. Proactively identify and implement performance improvements. Infrastructure Design & Implementation: Architect and deploy network solutions for projects, adhering to best practices. Collaborate with teams to More ❯

Ensuring adherence to Information Security Management, ISO 27001, and UK legal standards, especially Nations Infrastructure (CNI) Manage recording and monitoring of Service Level Agreements(SLA) for all incidents/issues/changes in conjunction with the Services IT Head and NOC/SOC. Provide first-line technical support when required … purchase requisitions and ensure the purchase orders arrive from the supplier. Coordinate & ensure that the goods are deployed as planned. Key job requirements: Ensuring SLA-based problem resolution for priority incident-related data services for NOC & SOC in the UK. Timely (as planned) support enhancement & establishment of IT Infrastructure/ More ❯