7 of 7 Service Management Jobs in Portsmouth

Service Manager Location: Portsmouth (Hybrid) Clearance: SC (must be able to obtain) Contract: This role is able to be offered on a permanent or contracted basis. If contract, this will run until 30th April 2028. We are seeking an IT Service Manager to support the delivery, coordination … improvement of IT services across a secure MoD Private Cloud environment. This role is ideal for an experienced Service Manager looking to step into a broader service-management position aligned to ITIL 4, ISO 20000, at a minimum SFIA Level 4. You will be responsible for supporting ...

ADVERT - Service Desk Analyst Job Title: Service Desk Analyst Location: Portsmouth - Portsdown Hill Security Clearance: SC (or ability to obtain) We are looking for a customer-focused Service Desk Analyst to join our IT Service Management function supporting a secure MOD private cloud environment. This … role is ideal for individuals with experience in IT support or service operations who are looking to grow their capabilities within an ITIL 4-aligned setting. Working as part of a dedicated service team, you will provide first-line technical support, ensure incidents and service requests ...

network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities: o Plan … network support cases to enable fast resolution that exceeds our customers’ expectations. o Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes. o Using the central document repository, to ensure knowledge sharing across the team and enable best practice. ...

employees to succeed and realize their true IT potential. The Enterprise Support Specialist (EMEA) collaborates with business and IT experts to ensure effective technology service delivery. This individual will establish a rapport and build trust with stakeholders over time by delivering high-quality service outcomes. The Enterprise Support … Specialist (EMEA) must also understand and work within the guidelines of ITIL practices to deliver technology service, and agile techniques to deliver continuous improvement. ISC2 supports several security frameworks globally, this person must be familiar with security best practices that affect application configuration, change management and procurement. This ...

Adword Job Title: Service Transition Lead Location: Walton Park Portsmouth - 2 days a week Duration: 06 months contract Experience and knowledge 3 to 5 years experience in a similar IT Service Transition Change role managing change for business critical services Indepth experience in IT with a broad experience … Change Management underlying technologies and direct support of business services Experience of Service Design aspect including NFRs Support Models and OAT requirements Experience of document reviews including applying a Service focussed review of Technical Documents Experience of working in an outsourced environment particularly SIAM and also with ...

ADVERT - Service Desk Analyst Job Title: Service Desk Analyst Location: Portsmouth - Portsdown Hill Security Clearance: SC (or ability to obtain) We are looking for a customer-focused Service Desk Analyst to join our IT Service Management function supporting a secure MOD private cloud environment click ...

impact? Provide hands-on technical guidance and operational leadership to the UK and EU cloud platforms and infrastructure teams to ensure smooth and reliable service delivery. Manage a team of cloud engineers, NOC engineers, and information security engineers within the EMEA region, promoting teamwork, professional development, and strong individual … senior management. Have you got what it takes? 6–8 years of progressive experience in cloud operations or infrastructure support, including people management or team lead responsibilities. Experience managing teams of 5–15 employees across infrastructure and support functions. Working technical knowledge of cloud platforms (Azure, AWS); relevant certifications ...