Part-time Service Delivery Manager
Portsmouth, Hampshire, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Dootrix Ltd
for fostering collaboration and ensuring team and client satisfaction. This role reports into the Chief Operations Officer. Domain Knowledge Strong understanding of IT Service Management (ITSM) frameworks such as ITIL and how to effectively implement and deliver them to clients. Strong knowledge of software development lifecycle, ensuring alignment between … delivery processes and software development best practices. Service Management and Delivery Monitor and manage Service Level Agreements (SLAs), ensuring performance targets are met and exceeded. Develop and implement service improvement plans to enhance efficient, quality and client satisfaction. Accountable for overseeing critical incidents and service escalations, ensuring timely resolution. … Conduct regular service reviews and reporting with clients and internal stakeholders. Process Management Define and consistently enforce our service delivery standards and best practices ensuring adherence to compliance and governance frameworks, processes and methodologies. Drive continuous improvement initiatives with both processes and technologies to enhance delivery efficiency, quality and More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: