2 of 2 Remote/Hybrid Technical Support Jobs in Prestatyn

Technical Support Engineer, EMEA (French-speaking) Ketch is redefining responsible data use for the AI era. The Ketch Data Permissioning Platform is the new layer of business technology that helps brands collect, control, and activate permissioned, privacy-safe data across every device, system, and third-party app. Brands … operations, increase revenue from advertising, data, and AI initiatives, and build trust with customers and partners. We are hiring a UK-based, French-speaking Technical Support Engineer to provide high-quality technical support to Ketch customers and partner closely with our Professional Services team on technical ...

clearances. WHAT YOU WILL DO: Communicate with end users and business stakeholders to clearly explain reported issues, impact, and recommended solutions Perform in-depth technical analysis for production incidents, including resolution and root cause analysis (RCA) Publish knowledge articles for incidents and service requests create and maintain technical … issues through to full resolution Respond to and resolve issues within agreed service-level agreements (SLAs) Work closely with Engineering and DevSecOps teams to support IAM and CPAM service offerings Identify recurring issues and contribute to automation, runbooks, and knowledge reuse to improve operational efficiency WHAT YOU BRING: Strong ...