2 of 2 SLA Jobs in Preston

timely updates to clients. Escalate complex or high-priority issues to 3rd Line engineers as needed. Contribute to a busy service desk environment, maintaining SLA targets and quality standards. Essential Skills & Experience 5 years + experience in a IT support role within an MSP or managed IT environment. Knowledge ...

Company Strategically plan and manage site budgets and associated commercial activities Match tasks with team skill-sets to ensure delivery of defined SLA Manage, as the on-site representative, all system improvements and installations Take a leading role relating to customer management and escalation management Manage all training requirements, both ...