1 to 25 of 31 SLA Jobs in Lancashire

through troubleshooting steps Re-fitting and/or replacing of client hardware Supporting updates and/or roll-outs for client applications (training of users as needed) Working to SLA’s Prioritising and managing multiple open tickets Establishing good working relationships with clients In return, we can offer you an exciting career in a growing company with an excellent salary More ❯

from our knowledgebase and attempting first time fixes with staff Consistently hitting initial response targets to queries raised via our support channels Escalating tickets in a timely manner, ensuring SLA targets remain achievable Accurately recording all relevant information on our ticketing platform, allowing the wider team to handle escalated tickets efficiently If you possess a combination of the following skills More ❯

and bring a “can-do” attitude to every challenge. What Success Looks Like Customer SLAs met consistently: Fast first responses Timely resolution of high-priority tickets (80%+ within SLA) Quality of service: Clear, detailed ticket notes and strong team shadowing performance Happy customers, engaged team, and a service desk that runs like clockwork If this looks like your perfect More ❯

and bring a “can-do” attitude to every challenge. What Success Looks Like Customer SLAs met consistently: Fast first responses Timely resolution of high-priority tickets (80%+ within SLA) Quality of service: Clear, detailed ticket notes and strong team shadowing performance Happy customers, engaged team, and a service desk that runs like clockwork If this looks like your perfect More ❯

for re-use using high sanitization/hygiene protocols. IT Support Help Raisin employees to work efficiently and productively. Manage the resolution of all incidents/tickets, per respective SLA processes and guidelines, supporting local and remote employees. Kind, considerate and patient service. IT on-boarding session for new employees helping with first setup and steps. Collaborations Applications/Services More ❯

are looking for. You will be an outgoing individual who loves ensuring that clients needs are listened to and fixed efficiently and as quickly as possible, in line with SLA s. You will have previous experience fixing IT issues via phone, email and in person where required. Fantastic opportunities to climb the IT Support ladder with us Role: IT Service More ❯

are looking for. You will be an outgoing individual who loves ensuring that clients needs are listened to and fixed efficiently and as quickly as possible, in line with SLA’s. You will have previous experience fixing IT issues via phone, email and in person where required. Fantastic opportunities to climb the IT Support ladder with us… Role: IT Service More ❯

key role in our day-to-day UK support operations across our customer sites, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards. As a support engineer, you will be an integral part of our customers daily operations where you will act … and external stakeholders Play an integral role in the day to day running of IT and manufacturing systems for your site Success looks like Resolving of assigned incidents within SLA timeframes, ensuring seamless IT operations for our customers Building strong relationships with on-site teams, resulting in high levels of customer satisfaction and positive feedback Identifying and implementing process improvements More ❯

build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will work with Technical Resource Managers to build dedicated support teams for customers based on technical environment & service requirements. They will also be involved with new customer onboarding … also need the ability to work both on a customer site and as part of a remote team. Responsibilities: Support SDMs in managing the support service to the contracted SLA Participate in Service Review Meetings organised by SDMs Participate in Duty Manager rota & perform Incident Manager role on P1 incidents Manage completion and publication of RCAs and ensure preventative actions More ❯

tickets and uphold high service levels. Team Leadership: Lead, develop, and appraise Service Desk Analysts. Service Improvement: Drive continuous improvement via ITIL, training, and 24/7 team collaboration. SLA Management: Monitor SLAs, report on targets, and optimise performance (balancing data with team support). Support Delivery: Provide remote and face-to-face troubleshooting. Required Skills: Proven Service Desk Experience … Solid background, ideally with team leadership. ITIL Familiarity: Good understanding for continuous improvement. ITSM Tool Proficiency: Experience with tools like Solarwinds Service Desk, ServiceNow, FreshDesk, or similar. SLA-Driven Mindset: Ability to work to SLAs, understanding key metrics. Strong Communication & Diagnostic Skills: Crucial for remote support and team cohesion. Innovative Approach: Valued for new ideas; freedom to implement improvements. Benefits More ❯

support staff, and third-party service providers Oversee daily service desk operations, including ticket triage, resolution workflows, and escalations Drive service quality through continuous improvement of standards, processes, and SLA adherence Build and maintain strong customer relationships, serving as an escalation point and trusted advisor Produce and present performance reports and insights to senior management Identify out-of-scope work More ❯

staff, and third-party service providers Oversee daily service desk operations, including ticket triage, resolution workflows, and escalations Drive service quality through the continuous improvement of standards, processes, and SLA adherence Build and maintain strong customer relationships, serving as an escalation point and trusted advisor Produce and present performance reports and insights to senior management Identify out-of-scope work More ❯

staff, and third-party service providers Oversee daily service desk operations, including ticket triage, resolution workflows, and escalations Drive service quality through the continuous improvement of standards, processes, and SLA adherence Build and maintain strong customer relationships, serving as an escalation point and trusted advisor Produce and present performance reports and insights to senior management Identify out-of-scope work More ❯

Providing 1st and 2nd line support for Unit4 ERP system users across the organization Troubleshooting functional and technical issues, escalating where appropriate Managing and resolving support tickets efficiently within SLA Working closely with Finance, HR, and other departments to support business processes Participating in system upgrades, testing, and patching activities Maintaining system documentation, user guides, and training materials Supporting configuration More ❯

Contract - 2 working days per week (Tuesday and Wednesday) for 4 weeks to start (possibility of extension with 5 days a week shifts) Location - Bredbury Park Way, Bredbury, Stockport SK6 2SN Working with service desk on support tickets. We are More ❯

and continuously enhance the department’s systems and processes. Managing Workloads : Ensure tickets are handled by the right advisor quickly and efficiently. Reporting : Provide monthly reports on ticket volume, SLA targets, and trends to the SLT. Being the Go-To Person : Act as the escalation point for all team members and manage advanced technical issues. Training and Development : Oversee the More ❯

through troubleshooting steps Re-fitting and/or replacing of client hardware Supporting updates and/or roll-outs for client applications (training of users as needed) Working to SLA’s Prioritising and managing multiple open tickets Establishing good working relationships with clients You will also; Take details of any problem or service requirement from clients even if they fall More ❯

home working flexibility. A full UK driving license is preferred . This is a pivotal role requiring a strong background in administration and coordination. You will monitor and maintain SLA compliance for critical jobs, validate processes, and manage Health & Safety-related activities. You'll support the PMO & Service Control team by ensuring third-party implementation consistently meets performance criteria. You More ❯

home working flexibility. A full UK driving license is preferred . This is a pivotal role requiring a strong background in administration and coordination. You will monitor and maintain SLA compliance for critical jobs, validate processes, and manage Health & Safety-related activities. You'll support the PMO & Service Control team by ensuring third-party implementation consistently meets performance criteria. You More ❯

and continuously enhance the department’s systems and processes. Managing Workloads : Ensure tickets are handled by the right advisor quickly and efficiently. Reporting : Provide monthly reports on ticket volume, SLA targets, and trends to the SLT. Being the Go-To Person : Act as the escalation point for all team members and manage advanced technical issues. Training and Development : Oversee the More ❯

and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLA’s. Provide your knowledge to troubleshoot and identify technical issues raised by our monitoring platform or by customer engagement. Continuing to either resolve or provide a clear escalation to the More ❯

through troubleshooting steps Re-fitting and/or replacing of client hardware Supporting updates and/or roll-outs for client applications (training of users as needed) Working to SLA’s Prioritising and managing multiple open tickets Establishing good working relationships with clients You will also: Take details of any problem or service requirement from clients even if they fall More ❯

Fortinet, Juniper, Aruba, F5 all advantageous. The ability to manage yourself effectively under pressure. Good time management, and the ability to thrive in a fast-paced environment to meet SLA's Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best More ❯

complaints which cannot be resolved at 1st touch to team leader/manager Contribute to the business goal of migrating all HRonline users to the new platform Ensure Service Level Agreement adherence at all time Meet and exceed Key Performance Indicators The above is not an exhaustive list of responsibilities and you may be expected to undertake additional tasks to More ❯

the broader context. - You are a significant and autonomous contributor. - Your work is consistently of high quality. You solve complex problems, applying appropriate technologies and best practices. - You maintain SLA's through the implementation of proactive issue detection and reporting. - Your focus is on a major portion of existing or new team technology implementation (e.g., large or significant component, new More ❯