of workload assigned through ITIL core processes (Incident, Problem, Change etc.) or the IT programme of work and ensuring that personal, team and customer SLA targets are achieved. To maintain the full suite of IT service standards, policies, procedures and knowledge articles with particular emphasis on Health & Safety, customer care more »
services. Main Responsibilities Being the first point of escalation for the 1st Line Support Team Working from a Helpdesk System to resolve tickets, ensuring SLA's and KPIs are met Providing enhanced end user desktop support on Desktops, Laptops, IP Phones, Headsets, Monitors, Tills etc Analyse diagnose and resolving issues more »
Typical Day in the Job: Creating tickets via team and correctly updating and amending statuses depending on the job and inline with the business SLA times Supporting both customers and field engineers on the support desk while also offering internal IT support in the office Working within the office in more »
Chorley, Lancashire, North West, United Kingdom Hybrid / WFH Options
StartMonday
maintenance, servicing & repair of commercial carwash equipment. This includes; Responding to customer call outs for machine repairs. Ensure response times are within agreed ServiceLevelAgreement targets. Complete scheduled preventative maintenance tasks. Correctly and accurately record all site visits. Use of company tablet to complete service software. Ensure all van more »
Alexander Mann Solutions - Public Sector Resourcing
Full Stack Developer Contract Term: 6 Months Contracting Authority: The Home Office Location: Remote - Manchester (Occasional Travel) The "Animals in Scientific Procedures e-Licensing" (ASPeL) service allows establishments to apply for and manage the licences required to carry out research more »
