Head of Pension Systems (UPM)
- Hiring Organisation
- Local Pensions Partnership
- Location
- Preston, Lancashire, North West, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £50,000
high-quality support service - Monitor SLAs, XLAs, and drive continuous service improvement - Manage incident, request, problem, and change management aligned with ITIL 4 - Drive workflow automation to reduce manual processes and improve efficiency - Own development and enhancement of Member and Employer Portals - Manage relationships with Civica and relevant technology suppliers … Provide expert leadership on the strategic direction of the UPM platform and associated portals, ensuring alignment with LPPAs digital and operational goals - Champion automation, workflow optimisation, and integration opportunities to reduce manual effort and improve service quality Youll need: - Proven experience of managing a pension administration system (UPM preferred) - Understanding ...