Business Analyst
- Location
- Prestwick, Scotland, United Kingdom
standard ServiceNow out-of-the-box (OOTB) capabilities to minimise custom code Map workflows across core modules including Incident, Problem, Change, Request Fulfilment, Knowledge Management, and Service Catalogues Conduct gap analysis to identify automation opportunities, process bottlenecks, and continuous improvement areas Implementation, Testing & Adoption Partner with ServiceNow Developers … User Acceptance Testing, and track defect resolution prior to release deployment Build end-user reports, dashboards, operational guides, and training materials to support change management and platform adoption Requirements Experience: 3+ years as a Business Analyst, with at least 2 years dedicated to ServiceNow platform delivery ServiceNow Exposure: Hands ...