Incident Manager
- Location
- Prudhoe, England, United Kingdom
running Major Incidents across the business that affect our trading platform Manage and take ownership of Incidents, and defects across the platforms. Engaging with Management & Stakeholders. Leading the root cause analysis and creation of incident post-mortems off the back of service restoration. Accountable for proactively managing and prioritising … Experience Proven experience in a Support or Service Desk role. Solid understanding and practical application of ITIL principles is essential, particularly in Incident and Problem Management. Demonstratable experience within the support space Demonstratable experience within the Incident & Problem space. Client-centric approach with ability to be flexible with ...