1 of 1 Order Management Jobs in Rayleigh

telephone or electronically via internal Contact Centre Solution and CRM systems Manage all direct customer Interactions Handle and respond efficiently to all general and order specific direct customer enquiries Support customers with order status updates and delivery tracking queries Effectively manage calls, enquiries, orders, complaints, returns … details of actions taken within CRM system to support case management Provide feedback on the efficiency of the customer service process and areas of improvement Key Skills Required: Previous experience within a Customer Service position is essential Knowledge of CRM systems A self-motivated, passionate, and enthusiastic approach ...